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A survey conducted by ZK Research revealed that Wi-Fi issues are mostly based on users’ false perceptions.

Nowadays, a high-quality and secure wireless connection is a must-have, specially considering many devices today function via or with Wi-Fi and require a reliable connection. In order to investigate the perceptions versus the realities of Wi-Fi issues, ZK Research surveyed 102 Wi-Fi users.

A survey conducted by ZK Research revealed that Wi-Fi issues are mostly based on users’ false perceptions.- Wi-Fi issues

Based on the insights gathered, they were able to conclude:

When reporting Wi-Fi issues, 40% of the respondents claimed Wi-Fi associations were the main problem, 23% cited issues with performance and 18% reported DNS as the third highest verified problem.

Furthermore, the labor impact of troubleshooting was another important issues highlighted by 58% of respondents, stating that 25% of their time was spent on solving the Wi-Fi troubleshooting problems which led to major user dissatisfaction with Wi-Fi.

However, we should consider that the existing user perceptions about the unreliability of Wi-Fi connections are often influenced by the unreliable connections provided in public locations: including airports, hotels and other large venues. This might be the justification as to why 64% of respondents deemed Wi-Fi as a root cause of connection problems, when in reality Wi-Fi is the real issue only 40% of the time.

Based on this research it can be concluded that there is a huge gap between what users think and what the real Wi-Fi issues are. Nevertheless, companies like Tanaza are changing the existing perceptions of Wi-Fi by providing solid cloud-management system.


Related articles:

Design and troubleshooting a WLAN

How to improve your Wi-Fi connection (Part one)

How to improve your Wi-Fi connection (Part Two)


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