Tanaza provides exceptional support
360-degrees support for you
Do you have problems in managing your superpowers? Don’t worry, we offer 360-degrees support!
Depending on the account, standard or premium support is included: you can submit a case by writing an email to email@example.com and our support team will answer to you by 48/72 hrs.
You find in the Tanaza Support Center the general documentation, “How to” articles, information about Tanaza Powered APs (e.g. links to download the firmware and instructions to flash the devices), troubleshooting tips, guides and many other interesting contents.
If you want to ask something to Tanaza or share something with Tanaza users community (best practices, tips and tricks, experiences, common interests) you can sign up to Tanaza Success Community.
Standard or Premium Support?
Choose your support plan. We’ll in any case do our best to respond much faster than guaranteed.
- HIGHER PRIORITY
- Help Portal – success.tanaza.com includes knowledge base articles and allows submitting a ticket
- Submit a case (through success.tanaza.com or e-mail at firstname.lastname@example.org), 7 X 5 (Monday to Friday: 9am- 6pm CEST). Standard response time within 48 hrs. Urgent response time within 24 hrs.