Do you have problems in managing your superpowers? Don’t worry, we offer 360-degrees support!
Depending on the account, standard or premium support is included: you can submit a case by writing an email to firstname.lastname@example.org and our support team will answer to you by 48/72 hrs.
You find in the Classic Hotspot Support Center the general documentation, “How to” articles, information about Tanaza Powered APs (e.g. links to download the firmware and instructions to flash the devices), troubleshooting tips, guides and many other interesting contents.
If you want to ask something to Tanaza or share something with Classic Hotspot users community (best practices, tips and tricks, experiences, common interests) you can sign up to Classic Hotspot Success Community.
Standard or Premium Support?
- HIGHER PRIORITY
- Help Portal – success.tanaza.com includes knowledge base articles and allows submitting a ticket
- Submit a case (through success.tanaza.com or e-mail at email@example.com), 7 X 5 (Monday to Friday: 9am- 6pm CEST). Standard response time within 48 hrs. Urgent response time within 24 hrs.