FAQs
How can I troubleshoot a device that can't connect to Tanaza?
Once you have a Tanaza powered device (i.e. running TanazaOS), if after following the guide How to add a device to Tanaza the device is shown not online from your account, there are some steps to spot where the problem could be. Read this step-by-step article to troubleshoot your device.
How does the 802.11k assisted roaming work?
Devices which support this standard (e.g. more recent smartphones) can send a request to obtain a list of neighbor access points, with their channels and status, for instance when the signal strength of the current one starts weakening.
Once obtained, the devices know which access points are candidates for the next roam.
This standard specifies that, for example, if there’s an close access point with high traffic, and another with less traffic but farther than the first one, the recommended one will be this last one, due to its faster throughput capability.
How can I ensure the communication between a device and Tanaza?
In order to manage any device with TanazaOS installed from the Tanaza platform, a communication between the two must be ensured. The device will have to reach the Tanaza servers infrastructure, and being able to create a secure connection to them to grant full access from the cloud, to transmit statistics and receive configuration updates. Read this article to ensure the correct communication between the TanazaOS devices and the Tanaza servers infrastructure.
Can I connect the Classic Hotspot with Tanaza cloud?
It’s now possible to use also the complete feature set of the Tanaza Classic Hotspot with this new Tanaza platform.
To know more about the configuration process, please check:
External Splash Page with Tanaza Classic Hotspot
Knowledge
Recent articles
How to fix access points IP address conflict with Tanaza Installer 2.11.2
Tanaza is proud to announce the TanazaOS Installer 2.11.2 version. Discover how to fix IP address conflict caused by access points
or how to fix AP crashes running a device scan, without any previous connection.
TanazaOS Installer 2.9.1-beta is available with the new advanced fast access point scanner
Tanaza is proud to announce the TanazaOS Installer 2.9.1-beta. Discover a new set of features including advanced fast access point scanner, a new error handling system to understand better what happens when a network goes down and the new DHCPStaticCohexistence compatibility.
Best of the Web has awarded Tanaza in Software Development Trust Seal
Best of the Web has given the Software Development Trust Seal 2022 to Tanaza. Discover more details about this important award.
TanazaOS Installer 2.6.4-beta is officially compatible with Ubiquiti firmware versions 5 and 6
Tanaza is proud to announce a new Ubiquiti Firmware compatibility with the TanazaOS installer.
From now, our installer is compatible with the Ubiquiti firmware versions 5 and 6.
Capterra has awarded Tanaza in Capterra Shortlist 2022 as Emerging Favorite in Network Monitoring Software
This important award allows Tanaza to become Emerging Favorite in Network Monitoring Software in the Capterra list drawn up for February 2022. Emerging Favorites are products that rate highly in satisfaction (sometimes even higher than the Top Performers) but aren’t as well known as the Top Performers.
GetApp has awarded Tanaza in GetApp Category Leaders for Network Monitoring category
This important award allows Tanaza to enter the coveted the prestigious GetApp Category Leaders for Network Monitoring category in February 2022. Category Leaders rankings highlight top-ranked North American software products based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend.
Ebooks
How to troubleshoot
wireless networks
Deploying a robust state-of-the-art WiFi network that allows delivering high performance and reliability has turned out to be a challenging task for many enterprises. Learn how to troubleshoot wireless networks with the OSI model
25 Aug 2020
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Network Troubleshooting